Blog 3: The Consumer in Lockdown
In this third blog, I want to share some views on what the Coronavirus lockdown could mean for consumer behaviours, payments and FinTech. In this period of lockdown, consumer needs will not go away - but how we meet and access them could change radically. Whilst much is being written on crisis management , we should not lose sight of the strategic implications of what could be a profound change in how we live our lives and our relationship with digital technology. I had planned for my March blog to write about the excellent NextGen Payments Forum in Malta where I gave the opening keynote. However three weeks is a long time in 2020 and the singular thing top of everyone’s mind at the moment is the global Coronavirus pandemic. It therefore seems most timely to write some initial thoughts on how the crisis may impact consumer behaviours, and therefore payments and FinTech. Upfront, I should state that I am no expert on epidemiology so cannot offer any views on how the virus will p